Thanks!

Diana Ennen / @dianaennen / www.virtualwordpublishing.com

The next step is to select the appropriate name. Take your time here as you want your business name to be an asset by appealing to your potential clients. Your name needs to clearly express what services you provide and not limit you if you choose to expand your business into other areas. Decide on a name that people would want to call if they have virtual assisting needs.

To operate a business you are required by law to have the appropriate licenses. This is your permit to do business locally. It’s a simple procedure that doesn’t require a considerable amount of time. Contact your city and county officials under occupational licenses for complete details or go online. Most VAs start out initially as a sole proprietorship and then might change later.

Now it’s time to set up your bookkeeping. I find that the most important ingredient to keeping good books is keeping it simple. If it’s easy to do, and doesn’t require a lot of effort, I tend it do it more regularly. You will want to keep track of all your income and expenses. Save all receipts and pay all your expenses out of your business checking account. A software program such as Quickbooks is ideal for our type of business. Not only does it allow you to keep accurate records, but it also enables you to track exactly where the most money is coming from. This enables you to target your marketing efforts more in that area.

Now you must decide how much to charge. Don’t undercharge your services. Many make this mistake. They feel if they price their services substantially below everyone else, they’ll get more business. That’s true–you might get more business, but you’ll also be working outrageous hours and not making the kind of income you should. The average prices being charge today are between $35.00 and $100.00, depending on the specialty. I personally recommend starting no lower than $35.00/hr.

Now you need to get those clients. The key to successful marketing is to tell clients what benefits they will receive by answering their main question, “What’s in it for me?” Keep in mind, you’re not selling your services, you’re selling the benefits of your services. What can you offer them that would make their business run more successfully? An example of this would be accurate dependable service done on an “as needed” basis.

It is also important to have an impressive marketing piece. Your brochures, letterhead, flyers, business cards, etc., should look sensational. Think back on what has caught your eye in the past. Now design your material with that in mind. The most important requirement is that it must be professional and convey that you are more than someone typing documents. Businesses want to deal with other professionals. They don’t want to risk their work, and possibly their clients, on someone who is not. Let them know this is exactly what they will receive when they seek your services. Places such as Vistaprints offer affordable printing.

Once established, word of mouth is your best advertisement. When people get professional, accurate, and friendly service they tell others. If you offer such exceptional service, you can be assured that you will need to advertise only at the onset to get your business started. From then on, your repeat clients, and referrals from them, will keep your business thriving.

Recognition is also a key to success, whether it’s through the press releases, articles, message boards, newspapers, chats, your website, radio or TV, when clients see your business repeatedly, they become familiar with your company and when the need arises, they will call you. Therefore consider where you can advertise that can keep your name out there.

Now that you’ve got the clients, you need to keep them. The best way to do this is to always provide them with more than they ask for. Go the extra mile on all assignments. Let them know that you value their business and are eager to help them succeed.

And finally, enjoy your business. Many start their own business to spend more time with their family. It’s the perfect way to stay at home and still make an excellent income. Firmly set your hours and learn to say no. Remember it’s your business and often your dream come true. By learning your limitations, you can keep it a wonderful experience that both you and your family will enjoy.

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Virtual Word Publishing

Diana Ennen is the author of numerous books including Virtual Assistant: the Series, Become a Highly Successful, Sought After VA, available at Amazon and other leading bookstores. She specializes in publicity and book marketing and is president of Virtual Word Publishing, http://www.virtualwordpublishing.com/. Articles are free to be reprinted as long as the author’s bio remains intact.

Starting a virtual assistant business is a great work-at-home business and the potential just keeps getting better and better.  In fact, some are citing that having a virtual assistant is one of your most important keys to success. 

Getting started is easy.  Fortunately, it’s not expensive either.  First of all you need a complete plan of action set out in advance.  This ensures that you don’t leave any vital steps unaddressed and will have a solid plan of action to succeed.  You don’t need anything technical, just how you plan to operate your business including advertising methods, pricing, business hours, equipment and supplies needed, goals, etc. 

You want to clearly define your business.  There are so many different areas you can go into as a virtual assistant so you need to decide with your skills and your experience what is the best for you.  Want some ideas of some services you can offer as a virtual assistant?  Here are a few. 

It’s important to find your own niche and really own it.

Now, that you have your business plan you need to decide on the name of your business.  One thing you need to make sure of is that you can legally have that name.  Often I’ve seen virtual assistants start their business and just grab a name and call it their own.  That doesn’t work well when someone else has already chosen that name, registered it, perhaps trademarked it, and has been using it for years.  First check and make sure that no one already has it, then test it out.  Is it easy to pronounce when you answer the phone? Does it sell you well?  Does it limit you?  Five years from now will you still feel proud of that name? Try it out on friends and ask their honest feedback.  Also, go to the various boards and mention it too.  For such an important decision it’s worth the effort. 

To operate a business you are required by law to have the appropriate licenses.  This is your permit to do business locally. It’s a simple procedure that doesn’t require a considerable amount of time.  Contact your city and county officials under occupational licenses for complete details or go online.  Most VAs start out initially as a sole proprietorship and then might change later into either an LLC or S Corporation.

Now it’s time to set up your bookkeeping. You will want to keep track of all your income and expenses.  Save all receipts and pay all your expenses out of your business checking account.  A software program such as Quickbooks is ideal for our type of business.  Not only does it allow you to keep accurate records, but it also enables you to track exactly where the most money is coming from.  This enables you to target your marketing efforts more in that area.

Now you must decide how much to charge.  Don’t undercharge your services.  The Virtual Assisting Industry is a very proud bunch and we want our clients and others to know that when you partner with us, you are getting a professional and one capable of making your business better.   Clients will pay well for making their business succeed.  Determine what you are bringing to the table. What specialty services such as web design or  publicity you offer, and then decide on a rate that is right for you.  Today, I believe the going rate is between $25.00 to $90.00 and more.  I’d love to see all virtual assistants start no lower than $45.00 an hour, but I know that’s not always possible.

It is also important to have an impressive marketing piece. Your brochures, letterhead, flyers, business cards, etc., should look sensational.  I personally love VistaPrints at VistaPrints.com.  I can afford to get matching business cards, mailing labels, magnets, and even Christmas cards cheap.  This makes me look more professional as I have everything the same layout and because it’s so reasonable, I even have different styles for different clients.  Also, recently they added T-shirts to their line of products.  They will often have free giveaways of these.  I’ve gotten business T-Shirts and the results were exciting.

Now you need to get those clients. The key to successful marketing is to tell clients what benefits they will receive by answering their main question, “What’s in it for me?”  Keep in mind, you’re not selling your services, you’re selling the benefits of your services.  What can you offer them that would make their business run more successfully?  An example of this would be accurate dependable service done on an “as needed” basis.   As many of you know too, I have a free booklet and advertising letters I’d be happy to share on obtaining clients.

 One of the most important things is to get a professional website.  This will enable you not only to get clients through your SEO efforts, but also to show your clients your services and everything about your business.  You can’t have the same ole’, same ole’ here.  It needs to be unique and impressive.  Don’t just tell the client what a Virtual Assistant is?  Tell them why you should be their Virtual Assistant.

It’s also important to get listed on directories and with the various VA forums. 

Now that you’ve got the clients, you need to keep them.  The best way to do this is to always provide them with more than they ask for.  Go the extra mile on all assignments.  Let them know that you value their business and are eager to help them succeed. 

 Diana Ennen and Kelly Poelker are the co-authors of numerous books including Virtual Assistant: the Series, Become a Highly Successful, Sought After VA and accompanying Virtual Assistant the Series Workbook, and Virtual Assistant – The Series: Working Virtually, A Guide to Working Remotely as an Employee.  For complete information on starting your own VA business, stop by http://www.virtualwordpublishing.com.  Article is free to be reprinted as long as the author’s bio remains intact.

http://mypodcastharmony.com/avpnew/episode-29-lets-talk-marketing-show-notes/

Hope you enjoy it! Love to hear your comments.

Diana Ennen / Virtual Word Publishing, www.virtualwordpublishing.com

Today’s Virtual Assistants need to take pride in their business and also to learn as much as they can about their niche, which is the specialty they have chosen to specialize in. One niche that I highly recommend is to offer publicity and marketing services to clients. This is an area that is growing in leaps and bounds as more and more authors, businesses, and other professionals realize the need to market their business to get good publicity. A business can expand tremendously when hiring a Virtual Assistant to help them spread the word about their products or services. Also, authors today aren’t aware that once they write a book, that’s when the real work begins. They need to get the word out about their book in order for it to be successful. That’s where a good Publicity Virtual Assistant comes in.

Publicity and marketing is thrilling to say the least. There’s such a great rush when your client gets recognized in national magazines, or a TV station wants to do a segment on them and you helped them achieve this success. Or better yet, when your efforts start resulting in substantial increased sales for them. Clients will not only keep using your services, but also tell others about this new positive addition they have to their business. And best yet, you too get to feel that satisfaction as you are helping them achieve their goals.

One of my most successful tips is learning how to effectively use any publicity that a client receives. When clients get national attention in a magazine, newspaper, or TV Segment, or even on a popular website, it’s important to make sure that everyone is aware of this. A press release should immediately go out to announce their accomplishment. This release should be added to their website and also should go to all their local papers, radio stations, and TV networks. Media loves to highlight a success story of their locals, so make sure you get this out there as soon as you can. And you don’t have to wait for the publicity to happen. If your client lands a major TV segment, you can start sending this press out beforehand in order to get more media for when the event happens. You just want to make sure that the client is fairly confident the segment will air. Also, don’t worry if the segment gets bumped back, that often happens as breaking news takes priority. This can almost be a blessing, as then you get to do more publicity before the airdate.

It’s also important to follow-up with the reporters and let them know how much you appreciate the acceptance of your quotes for an article. When you go the extra step to show them your appreciation, they remember you when the next article comes up and they need help with more expert advice. Many reporters work for multiple magazines so one good ally can lead to lots of media exposure. Always keep your PR hat on. Learn to take any situation and turn it into good press for your clients and your business as well. Stay on top of current events and see if you have anything to offer. Whenever a story hits the press that any of my clients would have a connection to, I’ll send it right away. Having press releases already prepared for clients on their business is always a great help. How do you know about these events? Sign up for Google Alerts under the topics of interest and then whenever a story is written, you can follow-up with your press release or article to the reporter. It works! I also use ProfNet from PRNewswire, which allows me to get daily leads from major news outlets. You can also consider PRLeads.

It’s also important to learn how to write a good press release and article and also where to send those. Make sure that your press releases and articles are newsworthy and also something that interests the readers. When I write a release, I always think would I read this release? Would it interest me? If not, I doubt your target audience would be reading it either. Plus, be careful to sound too promotional. You can easily get your message across without sounding like an ad.

Publicity is a great niche for Virtual Assistants. To learn more stop by my site at www.virtualwordpublishing.com or contact me for a free 10 minute call on PR tips or my free PR Informational Package.

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Diana Ennen and Kelly Poelker are the co-authors of numerous books including Virtual Assistant: the Series, Become a Highly Successful, Sought After VA and accompanying Virtual Assistant the Series Workbook, and Virtual Assistant – The Series: Working Virtually, A Guide to Working Remotely as an Employee. For complete information on starting your own VA business stop by http://www.virtualwordpublishing.com and http://www.vatheseries.com. Article is free to be reprinted as long as the author’s bio remains intact.

Virtual Assistant Do’s and Don’ts to Be Successful

Virtual Assistants (VAs) are highly skilled professionals who provide administrative support and specialized services to businesses, entrepreneurs, executives, and others who have more work to do than time to do it. Examples of services a VA can do include publicity and marketing, web design and maintenance, word processing, meeting and event planning, desktop publishing, article and press release submissions, internet research, bookkeeping, business start-up consultations and so much more. This can be the perfect work-at-home opportunity for many with good computer and Internet skills.
Following are several Do’s and Dont’s to keep in mind for starting and operating your Virtual Assisting business.

DO — Decide on a targeted market and initially focus your marketing efforts in that area. By developing a “niche” in your field, your reputation spreads quickly and soon you become a recognized expert. Several specialties include: publicity, medical, legal or business transcription, resume consulting, transaction coordination — real estate industry, working with authors, academic typing, internet research, etc.

DO — Be creative about where you can find business. The Internet offers a large variety of potential for clients just waiting for you to contact them. Actively network and don’t limit your marketing to simply sending out one press release or posting on a board or two. You want to find where there might be a need and go fill it. Always present a professional image and network. Become the expert that everyone looks to when they need information on your niche.

DO – Offer exceptional services. Word of mouth can be one of the most effective ways to secure new clients as well as keeping those clients for years to come. Always go above and beyond and let those clients know they were right in entrusting you with their business.

DO — Write a complete business plan and marketing plan. Too many leave out this vital step and waste valuable time unorganized and without a clear-cut goal and direction for their business. When starting a business you will have tons of ideas floating around. You need to materialize all these and put them into a workable plan of action.

DO — Develop a website that looks sensational! Your website is often the first connection a potential client has with your services. It must immediately let them know that they are dealing with a professional. Your site must then have the POWER to draw them to you and contact you. Let them see that you value quality by the look and feel of it. Additional tips include letting them know what services you offer and why you are qualified to offer those services by mentioning your experience and education. Be sure to include points on why you stand out among the rest and are the BEST! For example, if you have been featured in articles, radio shows, etc., have add that to the press page. Stand out and those clients will look to you first.

DO — Learn everything you can about starting a business. Knowledge is power and the more you know, the greater your chances for success. Look to online services and message boards and chats to talk with other Virtual Assistants operating a business. Remember these are often run by pros who have been in business for years and are willing to share their experience.

DO — Join associations that are targeted for our Industry. By connecting with these associations and being active, you learn from them what works and what doesn’t and you are able to post your questions to associate members via list serves often getting answers to your questions within minutes.

DO — Read, read, read. By frequently continuing to increase your skills and your knowledge of your profession, the end result is a more confident satisfied you. Every tip you get from a book can be a new tool in your business. I recommend highlighting areas from several books and adding them to your library. Keep in mind that you might not use that idea today, but it might apply to specialties you might add down the road.

DO – Enjoy. There’s no greater feeling than landing that first client or finishing your first big project. Plus, wait until you get the opportunity to tell someone you own and operate your own virtual assisting business. It sure beats I’m a secretary at …. Plus, when you enjoy your business it shows. Your clients will sense your positive attitude and want to be a part of your team.

DON’T — Underprice your services. The average virtual assistant today makes somewhere between $35 to $100+ an hour, depending on their skills, services offered, location, and years of experience. Don’t make the mistake of assuming if you charge the lowest prices, you’ll get the most work. You won’t. Instead, you’ll end up working outrageous hours for peanuts! Clients will pay more for professional services. When a potential client discovers you’re charging a lower rate than standard, they often feel they will receive a quality of services that is also lower.

DON’T — Overextend yourself. One of the common mistakes many virtual assistants make is to accept too much work and then not be able to accurately complete it. Learn to say no or have a back-up helper who can assist you with any overflow work. Remember one of the most important ingredients for success is keeping your clients satisfied. If you overextend yourself and make a lot of errors, it will jeopardize your business.

DON’T — Get discouraged. It takes time to get a business going. Plan ahead and have money saved in reserve. Don’t buy items until you have found the best possible price and there is an absolute need. This advance planning takes the pressure off of having to make money NOW. If things are slow and the phone just isn’t ringing … MAKE IT RING!! There’s plenty of work out there, you just need to aggressively pursue it.

Finally, the most important ingredient for success is your belief in yourself. If you believe that with your skills and experience, you can own your own business, then there’s nothing stopping you. DREAMS DO COME TRUE. SOMETIMES YOU JUST NEED TO MAKE THEM HAPPEN.

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Diana Ennen and Kelly Poelker are the co-authors of numerous books including Virtual Assistant: the Series, Become a Highly Successful, Sought After VA and accompanying Virtual Assistant the Series Workbook, and Virtual Assistant – The Series: Working Virtually, A Guide to Working Remotely as an Employee. Stop by their site for complete information on starting your own VA business http://www.vatheseries.com. Article is free to be reprinted as long as the author’s bio remains intact.

Thanks! Diana Ennen / www.virtualwordpublishing.com

Hopefully, I’ll learn a lot and do this right. And if not, I’ll have a lot of fun and hopefully meet new people. If you do happen to be stopping by, say hi! Tell me what you’d like to see here.

Diana Ennen / Virtual Word Publishing
www.virtualwordpublishing.com

Social Networking Changed Everything – The New Marketing & PR Model

It’s pretty obvious that the marketing of today has changed. You have newspapers going virtual/web only, Twitter and Facebook replacing postcards and phone calls, and potential clients now being the main target of your press releases as opposed to editors. It’s all changing and to do PR today, you need to change with it. The good news is that it’s never been easier. The bad news, you need to learn a new way to do things. Fortunately, there are tips that can make it easier and I’m here to show you a few.

First, no one can deny the power of social networking. And those that do are just plain wrong. I’ve been in business since 1985 and I liken this to way back when emails became a way of life. Many still contended they wanted to do it the old fashioned way and nothing would beat a letter. (I know it’s hard to even imagine this today.) It wasn’t long until they realized their error, but by then their competition was way ahead of them. Don’t make the same mistake now. You absolutely need to get with it and get on board. I can practically guarantee you within weeks you’ll be hooked and wondering why you ever hesitated. It’s so easy, and the potential so great, you need to start today.

Let’s break it down. Twitter first. Forget all the “I don’t care what they ate for lunch excuses,” that’s where your competition and peers are and you do need to be there too. Sure you do have a few tweeters who will update you on the latest hot dog they ate, but that’s rare. What you do have is more and more businesses networking and connecting with each other in ways never thought possible. It’s also more than just networking back and forth, you can have chats, host events, get more publicity for your articles and press releases & even announce your seminars and radio shows. And that’s not even the half of it. There are entire books written on this, so my first recommendation is to get them. Why struggle and find your way around when you can easily read the tips from those who know exactly what you need to succeed.

Also, while you are getting your feet wet, don’t jump in and start posting and selling and ranting and raving. Take it slow. Sign up, take a sit, remain quiet for a short time and read what others are posting. Follow the leaders in your industry and take advantage of their knowledge. It can almost feel like walking around with them all day and looking over their shoulders for their secrets. What’s cool is they give their tips freely, why wouldn’t you want to take advantage of that? As an example, if someone were looking for information on starting a virtual assistant business or getting publicity for their business, they could follow me at Twitter.com/dianaennen

Now the key many forget is that not only do you need to follow them, you need to listen earnestly to what they are saying. Go to the sites they recommend. Actually do the things they suggest. And most importantly, if you have the opportunity to contribute and honestly have something of importance to say, do! Even if they aren’t following you, once you list their twitter name @name, it will go to them. Best yet, you might get a retreat or even better a RT and follow back. As many say, those are the ultimate compliments.

Now it’s important to learn the social media lingo – Hashtags, Retweets, Fans, Follow Friday, this is just a few of the many names you need to know to do business better. It can be overwhelming. No, in fact it is overwhelming. However, if you keep it simple and take it a step at a time, you can do it. When you see a term you don’t know, look it up right then. Write down your interpretation and do the investigating to find out more about it. Here are just a few to help you on your journey.

What’s a retweet? That’s when you find somone’s information useful and you want to pass it onto your followers. So basically RT (retweet) is good content that you pass on. Many RT just to RT. Don’t be one of them. You know your followers and what they want and need, that’s what you should be RT’ing. We highly recommend signing up for TweetDeck for ease in doing this. A click of a button and you are there.

Next you need to know about Follow Friday. This is definitely one of my favorites. Think of Follow Friday as your day networking at a business get-together, only better. You get to stay in the comfort of your own home, and you get to immediately make the connections, not when you get home with a handful of business cards. Try and plan your week so you can participate. Remember this can be even more effective than a Chamber meeting or an expensive business seminar. So plan a lighter load on Friday whenever possible. You want people to mention you so mention them. Also, don’t just list 20 screens of twitter names that you want people to follow. Tell your followers why they should follow them. What do they offer that your followers would be interested in? Remember to put #followfriday in your posting. (By the way, see that # in followfriday. That’s what is called a hashtag. Cool huh!) And finally, you want people to retweet your followfriday postings, so keep your count to 120 instead of 140 so they can easily do this. In fact, do this for all tips or postings you wanted retweeted.

Finally, try and post on Friday mornings. I don’t know about the rest of you, but I’ll often go down my postings to find those I want to list. I know I want to list them before hand so it’s not that I’m just going down my friends column, but often times I don’t have their information readily available. By posting on Friday you are giving it to them.

Finally, sign up for Trilalerts for your keywords. Start following those of interest. For example, I’m a virtual assistant, so I’ve signed up for virtual assistant updates. Now I can follow other virtual assistants easily. I do the same for Publicity, etc. Who do you want to connect with? That’s who you sign up for. Follow the media. Sign up for Facebook and Twitter for the newspapers and TV stations in your area. Look for business reporters who tweak and follow them. Learn their style and what they are looking for in their articles.

Also, follow some of the owners of the many article and press release directories who tweet. Some of the best are on there and giving away secrets to success left and right.

Facebook is pretty self explanatory. The key here is to spend some time to expand your network. Fortunately you get notices when someone responds to your posts, so try and go and follow-up as soon as you can. However, be careful that you don’t get sidetracked doing this too often. Build relationships. You can have thousands of friends and fans, but can you honestly connect to all of them. I know I sure can’t. Twitter also now allows your tweets to be sent to your Facebook page too. This is definitely a plus. Just make sure that you don’t do this to all of your postings, only the ones you feel would interest your friends on Facebook.

Article Submissions, Press Release Submissions – I also say you need to send out articles and press releases religiously. Many question how some succeed with this and others don’t. What’s the difference? The main thing is that they know what to do. They realize the difference that page ranking can make and don’t waste their time on sites that don’t get results. They sign up for Google Alerts under their keywords and then check out the sites that frequently get spidered. Then they send to those places and add those sites to their database. We do have a fabulous PR informational package that is free to anyone who emails us.

Marketing a business and social networking doesn’t have to be expensive if you just remember to network and use all the tools available to you. In fact, it can be fun as you get to meet new people and develop new ways to sell you and your business. Also, keep in mind if you don’t want to do it yourself, there are excellent qualified pros and virtual assistants available to assist. You don’t need to do it all. You just need to do it!

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Diana Ennen, specializes in publicity and marketing and is the President of Virtual Word Publishing, http://www.virtualwordpublishing.com and author of numerous books. Ready to jumpstart your PR campaign, then email her at Diana@virtualwordpublishing.com. Free PR Informational Package available. Twitter – http://www.twitter.com/dianaennen . Article is free to be reprinted as long as bio remains.